Welcome 

Business Hours: Office hours vary but a typical week is as follows: Monday office staff is in office from 9 am to Noon & 1 pm-4:30 pm;Tuesday & Thursday office staff is in office from 10 am-12 pm and 1 pm-4:30 pm; Wednesday office staff is in office from 9 am-Noon and 2 pm-4:30 pm Friday office staff is in office from 9 am to Noon; The doctor is in office Monday and Thursday afternoons when scheduled. Please see Calendar of Office Hours for detailed office hours.

Phone Hours: Phone hours generally match the office hours. 24 hour answering service is available at all times (you may leave a message for the doctor to be answered by office staff next business day). Medication refills being requested between visits should be requested 3-4 business days before the medication runs out. Please see Calendar of Office Hours for detailed office hours.

Finding Us: click here for a map of our location 

Forms: click here for change of address, phone and insurance forms, as well as forms to request records, letters and changes to people authorized to communicate with our office.

Online Rx Request: click here to request a prescription through our online system.

Join Our E-Mail List: click here to request to be added to our office e-mail list to receive closure reminders and other office notes NOTE: you must be a patient at the private practice or a drug rep to be added to our list. You may request refills and/or leave messages for the doctor via e-mail if you are a patient at the private ptactice, but be aware that e-mail is not the proper way to reach the office with urgent messages or emergencies. If you have an emergency, dial 911 or go to the nearest emergency room. If you have an urgent matter, please call the office and leave a message with me or the answering service. Also be aware that information sent via e-mail is not completely HIPPA protected as e-mails travel from your computer to your ISP’s computer and to our ISP's computer before reaching us. By sending personal information via e-mail, you do risk potential privacy issues.

What We Do

Dr Michael Hernandez is a board-certified Psychiatrist. He sees patients aged 18 to 64 years for a variety of conditions ranging from Depression and Anxiety to Bipolar Disorder and Alcoholism on Monday and Thursday afternoons only. He does prescribe Suboxone for opioid dependence only.

Kenda Dietrich is an LPC providing individual therapy services. She sees patients Monday-Wednesday. Please call for more information and availability.

Our Policies: Click here for our policies. Of note, Dr Hernandez does not prescribe Xanax, Adderall or pain medications.

New Patient Scheduling: When openings are available for new patients, we schedule new patients for the month beginning on the first weekday of the month (i.e. October 1 for October appointments). This allows our existing patients to schedule their follow ups first so that we do not overbook and so that quality time with the doctor is maintained for all patients. As of 7/30/20, we have no openings for new patients. We are not keeping a wait list as we do not expect openings in the near future. We cannot estimate when we will have openings.

Insurances: We are not currently accepting insurance patients.

Announcements

July 30, 2020:

1. Just a reminder that our office will be closed beginning Thursday, August 13, 2020, at 5 pm, reopening Monday, August 24, 2020, at 9 am. We will be out of state during some of this time; so please plan ahead for any refills needed from 8/11/2020 through 8/26/2020 and request them no later than 8/10/20. 3-4 business days (i.e. days that the office is open) are required for refills to make sure you do not run out of medicine. If you have an appointment scheduled with Kenda via telehealth, the appointment is still scheduled. This closure is for Dr Hernandez’ office only. As is always the case, if you have an emergency, please dial 911 or go to the emergency room. If you have an urgent message, call the main line and leave a message with the answering service to be patched through. If you need a refill or have another non-urgent matter, again as is always the case, you may do any of the following:

·         Dial the main line and leave a message with the service

·         Send an email

·         Send a text (see attached for how to add yourself to the text system)

·         Put in a request via the website form at www.michaelhernandezmd.com

All above will be received the next time we check    in; none are faster than the others. Please be as    detailed as possible (i.e. give the name of the med    you need and the pharmacy to call into).

2. Our office has been closed to in-person visits since the March stay at home and will remain so until the COVID pandemic is no longer a threat. We ask that patients only come into the office when directed to do so (i.e. to pick up samples they have requested or medication that has been requested from the manufacturer) and that any patients directed to come in wear a mask. Medical offices have been under a Texas Medical Board emergency order requiring all persons (staff, providers and patients) to have a face covering when in medical offices. We have been conducting all appointments via tele medicine on a smart phone or computer/tablet. I will contact you the week before your appointment to get you set up for the appointment if your appointment falls during this timeframe. Our phones are open during normal hours. It is my understanding that Kenda is doing the same. Just contact the office if you would like a tele health visit and I will get the message to her.

  Currently, the Texas State Insurance Board has   extended its waiver allowing insurances to pay for  tele med visits into September, and Centers for   Medicaid and Medicare services has extended into  October. Many of you have asked if we will continue  to allow tele med visits after the pandemic. We will  certainly keep it as an option if the doctor feels it is  appropriate in your individual case; we cannot say,  however, whether insurance will continue to pay for  it. Thus, you would have to be willing to self pay  ($75) for any visit your insurance denies due to the  appointment not being in person.

3. We are now processing all controlled level 2, NAS prescriptions (except controlled level 2, which they will not accept), and mail order prescriptions via electronic prescription directly to the pharmacy. After the first of the year, we will be sending all controlled substances via this method regardless of level as there is new regulation requiring all controlled substances to be e-prescribed in the state of Texas that goes into effect 1/1/21.

Planned Closures for

Summer 2020:

·Tues, July 7—office closed

·Mon, Aug 10—office will be open 1:30 pm-4:30 pm

·Thurs, Mar 26—office closed

·Thurs, Aug 13 at 4:30 pm to Mon, Aug 24 @ 9 am—office closed

 (We reserve the right to close the office any time patients are not scheduled.)